AICA Code of Conduct

CUSTOMERS

WE WILL SERVE our customers with integrity, competence and objectivity

WE WILL FIRST SEEK TO UNDERSTAND our customer’s needs, to provide the most appropriate solution  

WE WILL PERFORM our work to meet technical codes and appropriate legislation

WE WILL DELIVER to our customer all that we promised

STAFF

WE REGARD our employees’ satisfaction on par with customer service and our profitability

WE WILL provide broad training, assuring technical and customer service elements are well developed

WE WILL LISTEN to our staff openly, not prejudging their concerns and ideas

PROFESSIONAL RESPONSIBILITY

WE WILL PERFORM jobs for which we are qualified by our experience and technical competence

WE WILL NOT provide services under terms or conditions that might compromise our integrity

WE WILL NOT advertise our products or services in a deceptive manner

WE WILL ASSURE professionalism towards our community of suppliers, competitors and regulators

SOCIAL RESPONSIBILITY

WE WILL BE GOOD corporate citizens

WE WILL PROTECT the health and safety of our communities by sharing our knowledge

WE WILL RESPECT everyone’s time: customers, colleagues and our community at large 

WE WILL SHARE our valuable resources with our community, especially those in need

SAFETY & SECURITY

WE WILL MONITOR our staff to assure that all are drug and alcohol free while on duty 

WE WILL ASSURE THAT all employees are appropriately screened and continually audited

WE WILL BE SMOKE FREE in or around customer’s residences, company property, and company vehicles

WE WILL OPENLY DISPLAY our staff badges and provide credentials when requested 

WE WILL RESPECT our customer’s, suppliers and staff privacy requirements

SUSTAINABILITY

WE WILL AGREE with our customers on scope, schedule and cost before performing work

WE WILL MAINTAIN a profitable business to provide stability to our employees and families

WE WILL BE MINDFUL to operate in a manner that renders ethical profit


We are committed to this Code of Conduct, which has been adopted from the Nexstar Network and enhanced to meet our unique environment. 

Contact Us

Call or Submit (Email) Your request below

Thank you for considering us for your needs,

Alberta Indoor Clean Air

215 – 41 Ave NE Calgary, AB

403-230-2689

Store & Office Hours

Field services calls appointments generally book:


  • Weekdays from 8:00 am to 6:00pm
  • Saturdays from 8:00 am to 3:00 pm

We also provide 24 hour support:


  • Urgent - within 8 hours
  • Emergent - within 4 hours
  • Emergency - within 2 hours


We strive to accommodate Client's constraints, including appointments outside of core operating hours.